Data Security at Timee

Introduction

At Timee, we are committed to protecting the confidentiality and security of your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you use our online booking platform.

Contact details

We collect the following types of data:

Personal information: last name, first name, email address, phone number.
Professional information: speciality, place of practice.
Connection data: IP address, browser type, pages visited.
Appointment information: date, time, location, consultation reasons.

Account initialisation

Your contact details for the test

Cancel the appointment
Send confirmations and reminders by email or SMS.
Improve our platform and personalise your experience.
Ensure the security and compliance of our service.

Data Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

The healthcare professionals with whom you book appointments.
Third-party service providers who help us operate our platform (hosting, maintenance, etc.).
Legal authorities when required by law.

Data Security

We implement various security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Invalid data format
Strict access controls.
Continuous monitoring of our systems.

User not found

In accordance with GDPR regulations, you have the following rights:

Right of access: You may request access to the personal data we hold about you.
Right to rectification: You may request the correction of inaccurate or incomplete personal data.
Right to erasure: You may request the deletion of your personal data, subject to certain exceptions.
Right to restriction of processing: You may request the limitation of processing of your data in certain cases.
Right to data portability: You may request that your personal data be provided to you or transferred to another data controller.
Right to object: You may object to the processing of your personal data on grounds relating to your particular situation.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email.

Basic data

Your data is hosted in France; we do not use external cloud services.

We manage and control the infrastructure end-to-end, including the various servers and storage. These servers are close to high-performance electrical installations and on the fastest network in Europe thanks to our partner OVH.

We have been OVH customers since their early days and have always been satisfied with their service. The visit to their datacenter confirmed our choice. We use their network and electrical capabilities where they perform best, and manage the software and application security aspects internally.